Frequently Asked Questions

Find answers to common questions about our products and services.

Orders & Products

Yes – we only deal in 100% original Pakistani branded suits, sourced directly from authorized distributors.
Yes, we offer both. You can choose unstitched suits from top brands like Maria B, Elaf, Zara Shahjahan, Noor by Sadia, Qalamkar, Gul Ahmed and many more, or go for stitched suits such as Shanse or custom-stitched with our tailoring service.
Absolutely. Our professional tailoring service can stitch your suit to your size and design preference. You can provide measurements or style notes while ordering.

Ordering & Payment

You can place your order directly through our website or by contacting us via WhatsApp.
We accept Cash on Delivery (COD), Bank Transfer, Tabby, Apple Pay and Payment Links (online).
For stitched orders or wholesale purchases, advance payment may be required.

Shipping & Delivery

Currently, we deliver mainly across the UAE, but for wholesale orders, we can arrange international shipping upon request.
Ready-to-ship unstitched suits: 1–2 working days (within UAE)
Stitched suits: 3–5 working days depending on stitching requirements
Delivery charges vary based on location, but standard UAE delivery is usually between 10–20 AED.

Returns & Complaints

Yes you can exchange but not refundable, within 7 days of delivery, if the item is unused, unstitched, and in its original packaging. Stitched/customized suits are not refundable/exchangeable.
Please submit a complaint via our Customer Complaints Page, or contact us immediately. We will resolve the issue promptly and arrange for replacement or refund as appropriate.

Wholesale Customers

Yes, we have a wholesale program for boutiques, resellers, and online stores. You can register on our Wholesale Registration Page to get approved.
Yes, wholesale customers must purchase a minimum of 30 suits (can be mixed brands/designs).
Yes, we also offer tailoring for wholesale clients at special rates.